A large beef processor in the mid-west contacted STOBER with an emergency breakdown situation. Their overhead chain drive had a competitor’s gearbox that failed, causing the company to lose thousands of dollars a minute. The request for a crossover came in at 12:15 p.m. on a Friday. STOBER’s inside sales team crossed the competitive unit over to a STOBER unit and provided a quote by 12:55 p.m., less than an hour after the request came in. The customer sent a PO and the order was entered by 1:40 p.m. Production built the unit and got it out the door the same day. The unit was picked up and driven to the customer—about 16 hours from STOBER’s Maysville, Ky. facility. The unit arrived to the customer by 1 p.m. on Saturday and they were able to get back up and running, minimizing their downtime and lost profits. Quoted, ordered, built, and at the customer’s door within 25 hours—how’s that for fast delivery?!
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