A large beef processor in the mid-west contacted STOBER with a breakdown situation. Their overhead chain drive had a competitor’s gearbox that failed, causing the company to lose thousands of dollars a minute. The request for a crossover came in at 12:15PM on a Friday. STOBER inside sales crossed the competitive unit over to a STOBER unit and provided a quote by 12:55PM. The customer sent a PO and the order was entered by 1:40PM. Production got this unit built and out the door same day. The unit was picked up and driven to the customer. It was about 16 hours from Maysville, Kentucky facility to the processor. The unit arrived at the customer by 1PM Saturday. The customer was able to get back up and running. Quoted, ordered, built, and at the customer’s door within 25 hours!
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STOBER offers emergency application and installation support 24 hours a day, 7 days a week, 365 days a year anywhere in the US. At STOBER, fast, on-time production means we ship in 1 day! Special motor plates to fit your servo motor take less than ten days to manufacture. We do not charge an expedite fee for 24 hour delivery. But service support means more than availability or speed. It takes empowered, trustworthy, and accountable people to stand in support of our products.
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