| Request Type | Use This When | What to Expect |
|---|---|---|
| Warranty Claim | The product failed and you believe it is a warrantable issue. Wrong Product was received. | STOBER reviews the claim; approval is not automatic. |
| Return for Restock | You want to return unused products for credit. | Subject to eligibility and restocking requirements. |
| Refurbishment | You want the unit to be returned to factory specifications. | A repair quote is provided before RGA issuance. |
| Standard Evaluation | You need STOBER to inspect and evaluate symptoms. | The evaluation includes a visual inspection, probable failure mechanism, component assessment, photographic documentation, and written findings. |
| Failure Analysis | You need a detailed report or root cause review. | The unit will be fully torn down and inspected, with a detailed evaluation of the components and failure mechanism. The findings will be documented with photos and an engineering report, along with preventative recommendations and a technical review with a Service Advisor and/or Application Engineer. |
