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Thank you for your interest in STOBER North America. We recruit only the highest caliber individuals to join the STOBER team.

Download the PDF Application   

Please direct your cover letter, resume, and application to:

  • STOBER Drives Inc.
  • Attn: Kay Moss
  • 1781 Downing Drive
  • Maysville, KY 41056

You can also e-mail your information to careers@stober.com or call 606-759-3657 ext. 3617

- JOB OPENINGS -

Expand All | Contract All

Product Support Engineer Closing Date: 02/10

    Job Summary:

    The Product Support Engineer is involved in a variety of duties focused on product application support and customer care activities. This includes working closely with the Product Manager to document technical and quality requirements, preparing drawings for customer reference. The Product Support Engineer will conduct daily task planning, quotations, order entry, and assisting customers with proper drive selection. Knowledge of all product lines, their specifications, components, and assembly. All duties are performed under the Quality System guidelines of ISO 9001.

    Essential Functions:

    • Execute assigned task assuring timely completion.
    • Set a positive example of performance, demonstrating responsibility, tact and professionalism in dealing with all customers inside and outside of SDI. Act as a role model for tQRDce.
    • Assist customers in the correct technical selection of the Stober Drive and Motor Solutions for their demanding application.
    • Ensure order entry accuracy to facilitate effective product processing so we always exceed customer expectations.
    • Proficient in sizing all Power Transmission, Servo gear products and Motors products.
    • Conduct mechanical & electrical calculations.
    • Support outside sales with competitor cross over. Maintain competitive data base.
    • Modify or create 2D drawings and 3D CAD files for components and assemblies.
    • Accesses cabinets, of up to 10 feet above floor level, to reach components and material.
    • Periodically checks work area to maintain a neat and orderly work environment.
    • Observes company policies related to dress, appearance, attendance, employment, etc.
    • Performs other duties as assigned. Job duties are subject to change as directed by management.
    • Assists in creating/updating instructional material for the Learning Management System and training conferences.

    Education/Experience:

    • BS in mechanical engineering
    • Co-op or experience in electromechanical/motion control environment is a plus.
    • Capable of using both 2D and 3D CAD. Solid Works Experience is a plus
    • Ability to use Excel/spreadsheet calculations is a plus

    Personal Characteristics:

    • Strong analytical, numerical, and reasoning abilities.
    • Participative work style
    • Good interpersonal skills. Ability to get along with many diverse personalities in challenging situations, while maintaining a courteous, professional demeanor.
    • Ability to establish credibility and be decisive.
    • Good communications skills, written and verbal.
    • Results oriented with a high level of initiative.

    GENERAL: Individuals in this position are expected to perform daily functions with little supervision. Matters that do require direct supervision should be of a nature that requires the decision making or authority of higher level management.

Customer Service Specialist Level 1 Closing Date: 02/10

    Job Summary:

    Performs a wide range of duties focused on providing peace of mind to the customer. This includes addressing customer concerns, entering quotes and orders, and assisting the customer with proper selection regarding applications.

    Essential Functions:

    • Customer data retrieval: site number, pricing levels, etc.
    • SalesForce: Account updates, locating distribution networks, retrieving accounting requirements.
    • Order entry: choosing packages, determining application data needed, etc.
    • Phone: answered within designated # of rings, polite voice, accountable for customer request.
    • Communication: email, phone, and interpersonal communication etiquette.
    • Pricing: price book references, multipliers, and deviations.
    • Proficient in: Outlook, Excel, PowerPoint, Word
    • Ability to use the web to locate information to send the customers: assembly instructions, oil levels, dimensional data, etc.
    • Able to enter and create ref orders and create hard coded part numbers.
    • Able to enter “Ship to” addresses to meet customer need.
    • Determine proper shipping method based on weight and dimensions.
    • Product identification: by sight, pictures, units.
    • Product information: mounting position, shaft sides, flanges, catalog use.
    • Catalog knowledge: specs, dimensional data.
    • Nomenclature: what does part number stand for and what are the options associated with the part number.
    • MGS sizing from motor HP.
    • Basic Servo sizing from Servo motor information.
    • SAT PO’s: ability to enter and generate a PO.
    • Up selling: offering adders: output cover for a quill.
    • Continuing education
    • Motor plate selection: search servo motor database.
    • Configuration: when to offer high shock coupling, seals and oil for hot or cold applications.
    • Packages: enter orders without using packages: what should be added, what was missing.
    • Customer emergency: on call procedures as well as shipping/picking processes.
    • SAM account manager: update acct using SalesForce, work closely with RM/Rep.
    • MR refurbs: RGA process, look up pinion and gasket-ability to complete with or without MR refurb system.
    • Set up VARSAT numbers: setting up SAT part numbers and German units.
    • Ability to enter specials based on application data.
    • Perform housekeeping duties and observe attendance policies.
    • Coordinate daily tasks with other Team members, perform 360 reviews to provide relevant feedback, check email, and check others work for mistakes.
    • Perform other duties as assigned by Supervisor or Manager.
    • Observes company policies related to dress, appearance, attendance, employment, etc.

    Education/Experience:

    • High School Diploma or GED.
    • Customer service skills preferred
    • Computer knowledge a must
    • Technical/mechanical skills a plus

    Personal Characteristics:

    • Self-motivated and make good clear decisions on own and ability to accept change.
    • Open mindedness
    • Good interpersonal skills. Ability to get along with many diverse personalities in challenging situations, while presenting a courteous, professional demeanor.
    • Detail oriented and able to work under pressure.
    • Organized, versatile, and able to problem solve.
    • Results oriented with a high level of initiative.
    • Participative work style and effective in a team environment.
    • Work with little to no supervision and work outside the area when needed<./li>

    GENERAL: The employee is regularly required to talk and hear. The employee is frequently required to sit, use a computer to input orders, while using a headset. Specific vision abilities are required specifically the ability to use a computer screen for an extensive part of the day.

  • Telephone: (800) 711-3588
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  • 1781 Downing Drive, Maysville, KY 41056
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  • sales@stober.com